What happens if the order received is different than my expectation?
First off, let us know! We want to make sure you are completely happy with your order. If the order you received is different than the proof you approved, we will make sure to fix the corrections. If you receive your order, even though it was what you approved, but isn’t what you had your heart set on, we will work with you to make any changes needed at an additional charge.
Do prices vary according to different printing materials?
Yes. Just like comparing the price on 100 thread count sheets to 900 thread count sheets, the various printing materials will cost different amounts of money. Basic or standard stocks are more cost-effective than premium or deluxe stocks.
Not sure what stock is best for your project? Your sales rep or CSR can help you sort through the options and select the best stock option for your project.
Do you have a return policy?
Unfortunately, we do not offer returns. Due to the fact that all printing projects are customized to each client, once we receive your approval to print your project, we do not accept any returns.
What types of storage media do you accept?
We accept file transfers or FTP uploads directly to our site. We even accept CD or DVD’s with the files on it (old school, we know!).
What type of personal information do you need for variable printing?
This is based on what you are imprinting! We require whatever information you want to customize on the piece. This might include first name, last name, address, company name, etc.
Do you have a consultation fee?
Nope! We love to meet with our clients to do a quick brainstorm session on their projects and how Burke can help. Our consultations are always free. Plus, we love to talk, so this is really a bonus for us too.
Do you charge a delivery fee?
We include one local delivery for printed materials for every project. If you require additional deliveries, are located out of town, or require signage to be delivered, there would be a fee associated with this. You can get the information from your sales rep on what the delivery fee would be as it pertains to your project.
Is my advance refundable?
It is, based on the situation. We will review the amount of work that has been put into a project and you will be charged to cover that amount of work. Any remainder will be refunded after that. The earlier you let us know a project isn’t moving forward, the more of your advance you will be refunded!
Do I have to pay in advance?
This answer to this question is it depends (helpful right?!). Your payment options depend on your overall account status. All new customers start as “COD” clients which means we collect 50% before printing and 50% before shipping (think of this as initiation). If you order from us frequently, we can move your account over to a project billed account where you will be billed regularly with the projects that were completed within a specified time frame. All you have to do is fill out a credit application form!
What are your methods of payment?
We accept all major credit cards, cheques, or e-transfers. We do not accept bitcoin, rolls of changes, or monopoly money.
